At vividcouch.shop, we are committed to delivering your orders quickly, safely, and reliably. Please read our shipping terms carefully to understand how we handle processing, delivery, returns, and refunds.
Order Processing
All orders are processed on the same day they are placed, provided they are confirmed before our daily cutoff time.
After processing, your order will be packaged securely at our U.S. warehouse to ensure it arrives in perfect condition.
You will receive an email confirmation once your order has been processed and shipped.
Shipping & Delivery
Standard shipping time is 2 business days within the continental United States.
Delivery times may vary slightly depending on your location, weather conditions, or carrier-related delays.
Tracking information will be provided via email so you can monitor the status of your shipment.
Please ensure that your shipping address is accurate and complete; we are not responsible for delays or lost packages caused by incorrect addresses.
Returns & Exchanges
You may return items within 30 days of receiving your order for a full refund, provided the products are in their original condition and packaging.
Returns due to damage, defects, or incorrect shipments will be fully covered by us.
For returns unrelated to product defects, customers are responsible for return shipping costs.
Exchanges can be requested for a different product of equal or lesser value, subject to availability.
Refunds
Once a returned item is received and inspected, refunds will be processed within 3 business days.
Refunds will be issued to the original payment method used at checkout.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Additional Notes
Orders cannot be canceled once they have been processed and shipped.
If a product is out of stock or unavailable, we will notify you immediately and provide options for a replacement or full refund.
Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
Important Notice:
Due to ongoing financial difficulties and sustained business losses, we have made the difficult decision to conduct a final clearance sale. All remaining inventory is being offered at heavily discounted prices. Orders will continue to be processed and shipped as outlined above, but please be aware that this clearance marks the final phase of our operations. We encourage customers to take advantage of this opportunity while supplies last.