At vividcouch.shop, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
Refunds are available for items returned within 30 days of receipt.
Products must be in their original condition and packaging to qualify for a refund.
Items damaged due to customer misuse or normal wear and tear are not eligible for a refund.
Return Process
Contact our customer service team at jeanette.bogacki@vividcouch.shop or 812-618-7222 to initiate a return.
Include your order number and reason for the return.
Ship the item back to our U.S. warehouse at:
5300 Bushel Dr, Evansville, IN 47711
Once we receive and inspect the returned item, your refund will be processed.
Refund Timeline
Refunds are issued to the original payment method used at checkout.
Processing time after receipt and inspection of the returned item is 3 business days.
Please allow additional time for your bank or payment provider to reflect the refund in your account.
Non-Refundable Items
Shipping fees are non-refundable unless the product is defective or incorrect.
Custom or personalized items may not be eligible for a refund unless damaged or defective.
Important Notice:
Due to ongoing financial challenges and sustained operating losses, we have made the difficult decision to conduct a final clearance sale. While refunds are honored as outlined above, please note that this clearance marks the final phase of our operations, and all remaining products are being offered at heavily discounted prices.